Joshua Ryan Friedman
My name is Josh Friedman, I am an IT professional with a B.S. degree in Computer Science concentrating in Information Systems. Currently, I am supporting the Exchange Online and Office 365 Identity services for Microsoft’s Premier Customers. Primarily troubleshooting complex customer issues while also guiding them to improve their Security, Productivity, and ability to digitally transform their business.
Experience
- ✅Office 365 Identity Support Escalation Engineer
- ✅Exchange Online Support Engineer
- ✅Desktop Support Engineer
Work History
💼 Support Escalation Engineer – Office 365 Identity
🏢Microsoft
Oct 2018 – Present
Providing Office 365 Identity and authentication support for Microsoft’s Premier customers. Diagnosing and resolving complex issues for Office 365 Identity and Authentication based services. Delivered training for new hires and support engineers wanting to cross train.
- Azure Active Directory Authentication
- Azure Active Directory Connect
- Active Directory Federation Services
- Multi-Factor Authentication and Conditional Access
- Office 365 Licensing
💼 Support Engineer – Exchange Online
🏢Microsoft
Feb 2017 – Nov 2018
Provided Exchange Online support for Microsoft Premier customers. Assisted customers with troubleshooting and solving complex technical problems within Exchange Online, both hybrid and cloud only environments. When necessary, I would collaborate with other support teams as well as our engineering team to troubleshoot and debug problems.
- Mail flow and Transport
- Outlook client connectivity (autodiscover)
- Mailbox managment and provisioning
- Mailbox migrations
💼 Information Services Helpdesk Technician
🏢Stockton University
Mar 2015 – Dec 2016
Provided technical support to faculty, staff, and students. Answered calls for the help desk to diagnose, troubleshoot, and resolve issues with computer hardware, software, and basic networking problems. I was also responsible for swapping out PCs and re-imaging them if required.
💼 Desktop Support IT intern
🏢Spencer Gifts
May 2016 – Sep 2016
I was responsible for troubleshooting any help desk tickets from both the field (retail stores) and corporate office users. This involved troubleshooting issues such as network and printing problems, software installs and licensing, VPN connectivity, Email, and Office Suite problems. During the summer, the IT team was gearing up for opening the 1400+ Spirit Halloween stores around the country. Much of my time was spent imaging, configuring, and packing the laptops, networking equipment and peripherals needed for each store to run.
💼Intern – Systems Support Specialist – Desktop
🏢K. Hovnanian Homes
May 2015 – May 2016
My primary role was troubleshooting help desk tickets created by the corporate office and sales offices staff. This included troubleshooting basic desktop and printer problems, network troubleshooting, maintaining backups and ensuring tapes were pulled and sent off site. I was also able to lead a project to improve the desktop imaging process that was in place. Previously it took anywhere from 1-2 hours per machine to image, after changing which imaging software was used and moving the imaging server to a gigabit connection, I was able to drop that time to 20-30 minutes per machine.