🏢 Stockton University
💼 Information Services Helpdesk Technician
Mar 2015 - Dec 2016
Provided technical support to faculty, staff, and students. Answered calls for the help desk to
diagnose, troubleshoot, and resolve issues with computer hardware, software, and basic networking
problems. I was also responsible for swapping out PCs and re-imaging them if required.
🏢 Spencer Gifts
💼 Desktop Support IT intern
May 2016 - Sep 2016
I was responsible for troubleshooting any help desk tickets from both the field (retail stores)
and corporate office users. This involved troubleshooting issues such as network and printing
problems, software installs and licensing, VPN connectivity, Email, and Office Suite problems.
During the summer, the IT team was gearing up for opening the 1400+ Spirit Halloween stores
around the country. Much of my time was spent imaging, configuring, and packing the laptops,
networking equipment and peripherals needed for each store to run.
🏢 K. Hovnanian Homes
💼 Intern - Systems Support Specialist - Desktop
May 2015 - May 2016
My primary role was troubleshooting help desk tickets created by the corporate office and sales
offices staff. This included troubleshooting basic desktop and printer problems, network
troubleshooting, maintaining backups and ensuring tapes were pulled and sent off site. I was also
able to lead a project to improve the desktop imaging process that was in place. Previously it
took anywhere from 1-2 hours per machine to image, after changing which imaging software was used
and moving the imaging server to a gigabit connection, I was able to drop that time to 20-30
minutes per machine.
